Note that the process of cashing your Love out takes several weeks. You receive an email with your Cash-out Confirmation Receipt and you can see an approximate estimation of the date when the funds will reach your PayPal account.
Note that, after requesting a cash-out, the funds will be delivered no later than the 15th of the month following your request. As an example, that means that if you have requested a cash-out at the end of September, you'll receive it during the first half of October.
If you have asked for a cash-out, got the Love removed from your artist account, and the funds are still not added to your account after the 15th of the following month; please do the following:
- Confirm that your PayPal account is enabled to receive international payments from the USA.
- Submit a Support Ticket Request containing the following information:
- Your Artist Username
- The email associated with the PayPal account used to make the cash-out request
- The country this PayPal account is registered in
- The following Ticket Subject: Cash-out funds not received
A Support Specialist will then process this request and you'll receive a reply in your email inbox before the next 48 hours.