I haven't received the funds from a Cash-out!
I did not receive my Cash-out payment!
Note that the process of cashing your Love out takes 8-10 business weeks in total. You receive an email with your Cash-out Confirmation Receipt and you can see an approximate estimation of the date when the funds will reach your PayPal account.
If it has been over 10 weeks since you requested your Cash-out and got the Love removed from your Artist account, and the funds are still not added to your account, please do the following:
- Confirm that your PayPal account is enabled to receive international payments from the USA.
- Submit a Support Ticket Request containing the following information:
- Your Artist username
- The email associated with the PayPal account used to make the Cash-out Request
- The country this PayPal account is registered in
- The following Ticket Subject: Cash-out funds not received
A Support Specialist will then verify your account to process this request.