You can only request a Cash-out during weeks where your Artist Level is Level 4 or above - the ability to turn your Love into real-life funds is a direct reward for reaching that Artist Level and this is a fraud-prevention feature that applies to all Artists, without exceptions. If you're not Level 4 yet, the Love will stay in your Artist account and the Artist Panel will stop you from requesting a Cash-out. All Love you receive will stay in your account, without any kind of depreciation, until you’re able to cash it out.
Additionally, note that a Cash-out you already performed when at Artist Level 4 or above will still be delivered to your PayPal account (after the necessary 8-10 weeks of waiting) even if you drop back down to Artist Level 3 or under.
- Please keep in mind that Sessions Support is not able to manually change this setting or exceptionally perform the Cash-out for Artists under the required Artist Level. We apologize for this inconvenience.