When will I receive the Love from an event?
When will I receive my rewards from a Festival/Showcase?
When will I receive Bonus Love or XP from having participated in an event?
All Bonus Love, XP Points, or any rewards related to prizes from a Sessions Event are automatically added to Artists' accounts within fourteen days of the event, and typically even sooner. Any Bonus Love you receive in this fashion will be detailed in your Love Ledger after it's added. See also: Help Article: "What is the Love Ledger?".
Please note that the XP Points or any other reward for having participated in the event might not be added at the exact time as the Bonus Love.
If you have not received the rewards from an event added to your account 2 weeks after the event end, please submit a Support Ticket Request with the following information:
- Your Artist username
- The name and date of the event
- The performance time (in Pacific time) of your participation
- The following Ticket Subject: Event reward not received
A Support Specialist will then process this request and you'll receive a reply in your email inbox before the next 48 hours.