Where To Go For Support

In this article, we show you how you can contact Sessions Support to ask for help.

Contacting Live Chat

You can access our Support Live Chat widget by visiting your Artist Hub. The widget is always located in the lower-left corner of your screen. See also: Help Article: "How can I access the Artist Hub?".

Clicking this icon will allow you to search for Help Articles,
or contact a Support Agent.

Sending a Support Ticket

There are some situations where you need to fill up a Support Ticket so one of our Support Specialists can check your inquiry regarding more advanced issues. To file a Support Ticket Request, please follow these steps:

1. Click this link here to "Submit a request". You can also visit our Support page and use the link in the upper-right corner of your screen.

2. Fill up the necessary fields with information about your problem. Please make sure to use a valid email address, as it will be used to send you a reply with our resolution on your request.

• Please allow 24-48 hours for one of our Support Specialists to process your request. We'll try handling it as quickly as possible.

Don't forget to check the entire Sessions Webinar Series out:

• Onboarding
  • Signing Up
  • Soundcheck
  • Going Live
  • Dynamic Bitrate 
• Sessions Events
  • Events Explained
  • Events Sign Up
• Artist Progression
  • Sessions In-App Currency: Love!
  • Prize Pool Points
  • Leveling Up
  • XP Explained
  • Quests & Achievements
  • Cashing Out
• Sessions Features
  • Navigating the Artist Hub
  • Artist Panel Explained
  • Scheduling a Show
  • Building your Profile
• Streaming Best Practices
  • Setting up your Camera
  • Setting up your Audio
  • Creating a Scene
  • Blackhole Audio
• Artist Store & Marketing
  • Boosting a Post
• Help
  • Where To Go For Support < you are here!