Common questions
- How do I file a Support Ticket Request?
- How can I support Artists?
- How do I watch a show in full screen?
- Can I replay a Session I watched?
- Is there a Search feature to find an artist profile?
- When does the Fan Missions reset?
Account management
Profile and Mojis
Crew Subscriptions and memberships
- How can I subscribe to an artist's Crew?
- I was charged for a Crew Subscription I did not authorize!
- I am having trouble purchasing a Crew Subscription!
- How can I change how often a Crew Subscription is charged?
- How do I unsubscribe from a Crew?
- Can you cancel a Crew Subscription for me?
Love Packages and purchases
- What is a "Love Package"?
- Why should a fan purchase Love?
- Where can I see my Love once purchased?
- I'm not being able to purchase any Love Packages!
- I get a message of "Already having that item" when trying to purchase a Love Package!
- I don't recognize a purchase I've made on Sessions!