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  1. SESSIONS
  2. Fans FAQ

Fans FAQ

Use these Help Articles if you're a Sessions Fan/Viewer!

Common questions

  • How do I file a Support Ticket Request?
  • How can I support Artists?
  • Can I replay a Session I watched?
  • Is there a Search feature to find an Artist profile?
  • When does the Fan Missions reset?
  • Do I need a ticket to watch a Sessions Event?
See all 7 articles

Account management

  • I can’t log into my account!

Profile and Mojis

  • What are Mojis?
  • How do I unlock new Mojis?

Crew Subscriptions and memberships

  • I was charged for a Crew Subscription I did not authorize!
  • I am having trouble purchasing a Crew Subscription!
  • How can I change how often a Crew Subscription is charged?
  • What are Crew Subscriptions?
  • How do I unsubscribe from a Crew?
  • Can you cancel a Crew Subscription for me?
See all 7 articles

Love Packages and purchases

  • What is a "Love Package"?
  • Why should a fan purchase Love?
  • Where can I see my Love once purchased?
  • I'm not being able to purchase any Love Packages!
  • I get a message of "Already having that item" when trying to purchase a Love Package!
  • I don't recognize a purchase I've made on Sessions!
See all 9 articles
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